What are some best practices for packing my boxes?
All Space customers should familiarize themselves with our list of Prohibited Items. We also have a list of prohibited items in our Terms & Conditions. You should review this list carefully, as you must agree to these terms as a Space customer.
For the best experience, customers should securely pack all of their belongings so they are properly protected for both shipping and storage.
Heavier items should be placed on the bottom. For instance, if you are packing away winter clothes, boots should be placed on the bottom and lighter clothing items on top.
Clothes and other soft goods (sheets, comforters, towels, etc.) should be put into vacuum-seal bags, packing cubes, or comparable protective containers. Not all materials are suitable for storage in vacuum-seal bags, so you should exercise best judgment when packing articles of clothing.
Items that could be prone to breakage should be properly protected with bubble wrap or packing paper.
All items should be snugly packed into the box to prevent the contents from shifting during transit.
Although prohibited, it is worth repeating: no liquids should be packed into a Space box.
Note: A box that is not fully packed could potentially run the risk of being damaged in transit. Do not ship a partially empty box. If there is extra space in the box, use protective filling to prevent the box's contents from shifting while in transit. Space is not responsible for damage to boxes that are not packed per our guidelines.
Why do I need to name my box and add details?
Think of Space as not just a storage service; we're a personal manager for your things. We encourage you to add a name and list the contents of each of your boxes so that you have an accurate inventory of items in storage.
If you have multiple boxes in storage, having these details for each box will be critical so you can request the correct box with the items you want.
The Space app makes it easy for you to catalog the contents of your boxes in real time as you pack, as well as take pictures of its contents before you seal a box.
Important Note: Any box for which a user does not add complete details will not be eligible for a claim in the very unlikely event that the box is damaged or lost in transit.
Is there a weight limit?
Yes. Although Space boxes are large and roomy, we can only accept boxes that weigh up to fifty pounds (50 lbs). If your box is feeling heavy, we would recommend using an additional Space box versus trying to overpack a single box. This is for the safety of both your belongings and the professionals who handle your package.
Shipping for boxes weighing up to fifty pounds (50 lbs) is included as part of your subscription. Boxes weighing fifty-one pounds (51 lbs) or more will be charged an additional fee of $50.00 dollars each way. Unfortunately we cannot accept any box over seventy-five pounds (75 lbs). The weight of each Box will be verified and determined when it is received and weighed by UPS for transit.