How does billing work for Space?
Space works as an all-inclusive subscription, which begins at the time you place an order for a Space box, and renews on a monthly basis. Your payment method will be charged as long as your boxes are active, even if they are not in storage. If you order additional boxes at a later date, you will be charged a prorated amount to keep the same monthly billing date for all box subscriptions.
Boxes are active from the time you order them until you opt to cancel them. You can learn more about cancelling Space boxes in our Managing Your Boxes article.
What payment methods do you accept?
Space accepts all major credit and debit cards. Your payment is securely processed through an encrypted system, so your card information and personal details are safe.
My boxes are not yet in storage. Why am I still being charged?
Space works as an all-inclusive subscription that begins when you place your order. In addition to providing a flexible and secure storage service, we supply you with our premium heavy-duty, reusable boxes, tape strips, and unlimited, nationwide UPS shipping (in the contiguous 48 states). With one flat rate per box, per month, it couldn't be easier for you to make Space for what matters most.
What happens if I miss a payment?
We get it. Life is busy and cards expire. Should you have a failed payment, you will receive a notification to update your payment method. It's extremely important to act on this in a timely manner. If your account has an unpaid balance, you will be unable to recall your items in storage until your account becomes current.
Please visit our Managing Your Payment Methods article for full details on how to update your payment information.