I'm not sure my box has a prepaid shipping label. What do I do?
If you ordered a new Space box and you think something is missing, please reach out to our support team at [email protected]. Alternatively, you can text us at (843) 564-7416.
I missed my scheduled UPS pick-up.
It's okay! If you missed your scheduled UPS pick-up, you have two options:
Reach out to Space's support team and let us know:
Your name and full pick-up address
The desired pick-up date
How many boxes for pick-up
We can schedule a pick-up for you and will confirm details once it has been scheduled.
Take your box(es) to the nearest UPS Store or Access Point during that location's normal operating hours for an easy, free drop-off that requires no scheduling.
I received a notification that my latest payment failed. How do I update my payment information?
Please visit our article, Managing Your Payment Methods, for step-by-step instructions on how to add a new payment method.