How do I schedule a pick-up?
Once you have packed your box and detailed its information within the app, you can schedule a UPS pick-up within the Space app as soon as the next business day.
Please note: Next day pick-up is only available if scheduled before 5:00 pm the day prior. For instance, if you schedule after that deadline on a Friday, then the system will recognize the next business day as the following Tuesday.
When will UPS arrive for my pick-up?
We do not currently offer the option to set a specific pick up time. All pick-ups will be made between 9am - 5pm during the normal UPS delivery route. However, that is subject to change based on weather conditions, package volume, traffic, and other events outside of their control. (See the below note.)
Generally speaking, if UPS routinely delivers packages to your address around midday, that is when they will pick up your Space box, as it is during the course of your driver's daily route. Space currently offers scheduled pick-ups on weekdays only, excluding holidays.
Please note: Due to changes in package volume, inclement weather, or other unpredictable events, UPS may not always have a consistent or predictable schedule. You should ensure that your box is ready for pick-up in a safe location, or that you are available to hand over your box when UPS arrives at your location.
Where can I leave my box for pick-up?
Leave your Space box for pick-up in the location where UPS normally delivers packages at your residence. Check with your building manager or front office if you are unsure, as this may vary based on residence.
Important Note: You should only leave your Space box for pick-up if you feel it can be left in a safe location. Space is not liable for lost items if a customer has left a box unattended in a location that results in theft of the customer's box.
If you do not feel that there is a secure place to leave your Space box for a UPS pick-up, then you have the option to drop off your box at any UPS Store or Access Point. You can find the location most convenient to you here.
How does a UPS drop-off work?
Dropping off your Space box could not be easier. It's free and there is no scheduling required. Simply visit your nearest UPS Store or Access Point during that location's normal business hours, and a staff member will scan the prepaid return shipping label on your box. You can opt to get a receipt if you would like to have a record of the tracking information. That's it.
Your box's tracking information will also appear in the Space app once the box is in transit.